Sending Policy

Last updated: November 9, 2026

This policy applies to every email sent through Orca Spot. It is part of our Terms of Service. You are the sender of your emails, so following the law is your job. These rules make that easier and protect every customer’s mailboxes.

1. Be who you say you are

The From name must be your real name or your real business name. The From address must be a mailbox you own and control.
Subject lines must be honest and match the email.
No forged headers, no fake replies, no pretending to be another company.

2. Every email needs

Your postal address.
A clear opt-out line, such as “Reply STOP and we will not write again.” Orca Spot adds these lines to your footer and does not send without them.

3. Opt-outs

The opt-out must work for at least 30 days after the email is sent and must not ask the recipient for anything beyond a reply.
Orca Spot stops all follow-ups to anyone who replies, opts out or bounces, and adds them to your do-not-email list automatically. Never remove someone from that list and never upload them again.

4. Your sending domain and mailbox

Your sending domain must be at least 1 month old.
Your mailbox’s email-setup records (SPF, DKIM and DMARC) must pass before Orca Spot will send. The app checks this for you.
New mailboxes follow a gradual sending ramp. We do not promise inbox placement.
Each mailbox may send at most 30 cold emails a day. This limit cannot be raised.
Cold emails start after your first payment, not during the trial.

Send only what you would be glad to receive

5. Your lists

Send only to businesses that have a real reason to hear from you.
Invalid or unverifiable addresses are blocked before sending.
Keep bounces and complaints low. If too many of your recent first emails bounce, Orca Spot pauses the campaign until you fix the list.
Never sell, rent, share or publish data obtained through Orca Spot, and never use it to build lists for others.

6. Content we do not allow

Anything unlawful, deceptive, defamatory, threatening or hateful. Adult content, gambling, weapons, drugs, payday loans, investment or get-rich-quick offers, the sale of leads or lists, and anything aimed at consumers rather than businesses. Political messages. Any message that breaks the CAN-SPAM Act or a similar law where your recipient lives.

7. Sending for a client

If you send on behalf of a client, you remain fully responsible for compliance. You must have the client’s written permission and show it to us if we ask. The email must make clear who is writing and for whom.

8. What we do

We watch bounces, opt-outs, complaints, blocks and sending patterns across the service. We may slow, pause or stop any mailbox, campaign or account at any time, with or without notice, if we see risk to recipients, to mailbox providers or to other customers. Repeated or serious breaches end your account without refund.

9. Questions

Email info@orcaspot.com before sending if you are not sure something is allowed.