Refund and Cancellation Policy

This policy is part of our Terms of Service. It explains the trial, billing, cancelling and refunds in plain words.

1. The free trial

• Every new account starts with a 7-day free trial. A card is required.
• The trial includes 50 lead credits and mailbox warm-up, a gradual sending ramp. Cold emails begin after your first payment.
• The plan price and the exact date of your first charge are shown at sign-up and on your account page.
• We email you a reminder before the first charge.
• Cancel before that date and you pay nothing.

2. Billing

• Monthly plans are charged on the same day each month. Yearly plans are charged once a year at the yearly price shown on orcaspot.com.
• Extra mailboxes are added to your monthly bill. Credit packs are charged when you buy them. Any usage-based extras shown in your account are added to your next invoice.
• A receipt is emailed after every charge, and all receipts are on your account page.
• A lead credit is used only for a finished lead: website read, email found and checked, first email written. If no usable email is found, no credit is used.

3. Cancelling

• Cancelling takes one click on your account page. No calls, no forms, no questions.
• You keep full access and everything you paid for until the end of the period you have paid for. After that, billing stops and your account closes.
• Unused lead credits, including credit packs, stay valid while you are subscribed and end when your subscription ends.
• Your data is deleted within 90 days of the account closing, as described in our Privacy Policy. Export anything you need before then.